FAQ Showroom

Q. Can I come and see your dresses?

A. Yes, we hold a large selection of dresses in out store which you are more than welcome to come and try on by appointment only. Please contact us on 01472 596276 to book an appointment.

Appointments are available 7 days a week and most evenings!

Q Where about`s in Cleethorpes are you?

Please click on the Map below to find our showroom!

Q. How do I order a dress?

Once you have chosen a dress and placed your order with us in our showroom we will ask you for a small non-refundable deposit to secure the dress for you. Once your dress arrives with us we then ask you to pay the remaining balance and then you can either pick the dress up from us or we can send the dress out to you at a small additional cost of £20!

Q How do I pay for my order?

A. We currently only offer 2 payment methods when buying instore, these are either by cheque or cash.

As we try to keep or prices at very competative prices unfortunately we cannot accept card payments instore!

Important: Please make out all cheques payable to Bridal Romance.

Q How many Prom dresses do you supply to each school?

We only supply one of each design of a prom dress per school ensuring that no two girls form the same school buy the same dress as each other!

Q. How soon will my order arrive?

Our designer Bridal Dresses take on avarage 6 - 8 Months to arrive! If your wedding is less than 6 months away please contact us first! Most of our bridesmaid & prom dresses take between 12 - 16 weeks to arrive form ordering, if you wedding/prom is less than 3 months away please contact us first!

Q What is your Refund Policy?

A. We guarantee to refund most items you are not completely happy with when you return it to us within 7 days of receipt.

Where dresses are concerned, if the dress is bought from our general stock a refund may be granted. If the dress has to be specially ordered in then unfortunately no refund can be given!

Refunds will be credited to your original method of payment and will be processed within seven days of receipt of the goods returned to Bridal Romance. This means the credit to a payment card may take up to ten working days from receipt of goods.

When sending returns, the parcel is your responsibility until it reaches us; we therefore recommend that you use registered post or recorded delivery.

All Refunds on returns are subject to goods being returned in saleable condition or in the event of faulty goods – subject to inspection and agreement of Bridal Romance.

If an Item has been bought in the sale, a non refundable payment applies

Unfortunately we cannot offer any refunds on personalised items such as custom made dresses unless they are faulty!

Q How do I return an item?

You can either bring it bac to our show room or send the item back to us via an insured courier! When sending returns, the parcel is your responsibility until it reaches us; we therefore recommend that you use registered post or recorded delivery. Please send all returns to:

Returns Department

Bridal Romance

2 Halton Place

Cleethorpes

North East Lincolnshire

DN35 9BU.

Q. Why do your dresses have no prices on them on your website?

A. Some of our dresses require you to book an appointment to come and view the dresses first. Please phone or e-mail us if you wish to book an appointment to view our designer dresses such as, Trudy Lee, Organza Bridal, Jim Hjelm Occasions & Scarlett Evenings dresses!

Q. Are you a registered company?

Yes, we are a registered U.K company and are covered with both Legal public liability insurance and also business insurance which also covers your dress whilst on our premises.

Q. I don't see exactly what I am looking for?

A. Please get in touch with us! Our manufactures can usually match your exact requirements!

Q. I would like your items in a different colour.

A. No worries!

Please contact us and tell us what you'd like and we'll see what we can do.