















Special Offer
Buy
any wedding gown from us and receive a 10% off your dress or a free pair of Else shoes to
compliment your Wedding dress!
(Offer Excludes Sale Items!)
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Welcome to Bridal Romance
For all
of your Wedding Needs!
Frequently Asked Questions
Below are some common questions with regards to online sales!
Online Store
Delivery Service & Cost
Returns & Refunds
General FAQ`s
We currently offer an extensive range of tiaras, dolly bags, garters,
accessories and a range of selected dresses to buy online.
You can pay online by paypal or by sending us a cheque, paypal accepts the
following cards, Visa credit, UK Visa debit, UK Visa Electron, Maestro,
MasterCard, & Solo.
If Making a
payment by credit card please Click the pay now button then click on the
link next to "Don't have a pay pal account" to securely enter your credit
card details.
Important: Please
make out all cheques payable to Bridal Romance.
We do not accept any cards where the address registered with the card
issuer for the statement is outside the UK mainland of Ireland.
Your credit / debit card will be charged when you submit your order on
the website through paypal.
You can only order selected dresses online from
bridalromance.co.uk as some of our dresses require you to come to
our showroom. To order a dress please enter the colour and size
you require and click the buy it now button next to the dress.
Each dress usually takes 3-4 months to arrive as they are all
custom made to your requirements!
Delivery can only be made to mainland UK addresses and Ireland.
We charge the following prices for delivery
Between £0 - £39.98 =
£2.99 Postage
Between£39.99 - £99.99 =
£10
postage
Between £99.99 - £299.99 =
£20
postage
Between £300 and above =
Free
Postage
Typical example if you order 2 items both costing £24.99
the total order = £49.98 so postage would = £10
for both items.
As most of our small items are custom made we aim to deliver
orders within 5 to 7 working days of the order being submitted
on the website,
this
excludes dress orders!
Working days are defined as 9am - 5pm Monday to Friday inclusive
and exclude Saturday, Sunday and all bank holidays. This time
frame can not always be guaranteed but we will do our best to
get these items to you ASAP.
Important:
Some of our dresses take between 4 - 12 weeks to be delivered
form ordering, if you wedding/prom is less than 3 months away
please contact us first! If your dress is available for
immediate dispatch we will inform you asap.
Q. What happens if
I am not at home?
In order to make sure you receive your goods as soon as possible
we send out small items such as dolly bags and tiaras via royal
mail insured delivery and does not require a signature. If you
are not at home when this goods are delivered the post man will
either leave your parcel with a neighbour or return your item to
the depot for collection by yourself.
If you have ordered a dress form us, we will notify you the day
before the dress has been sent and this will be done so via
royal mail special delivery. Someone must be there to sign for
the dress when It arrives.
If you
have any questions or concerns with regards to your order please
do not hesitate to contact us!
A.
We guarantee to
refund most items you are not completely happy with when you
return it to us within 7 days of receipt.
Where dresses are concerned, if the dress is bought
from our general stock a refund may be granted. If the dress
has to be specially ordered in then unfortunately no refund
can be given!
Refunds will be credited to your original method of payment
and will be processed within seven days of receipt of the
goods returned to Bridal Romance. This means the credit to a
payment card may take up to ten working days from receipt of
goods.
When
sending returns, the parcel is your responsibility until it
reaches us; we therefore recommend that you use registered
post or recorded delivery.
All Refunds on returns are subject to goods being returned
in saleable condition or in the event of faulty goods –
subject to inspection and agreement of Bridal Romance.
If an Item has been bought in the sale, a non refundable
payment applies
Unfortunately we cannot offer any refunds on personalised
items unless they are faulty!
When
sending returns, the parcel is your responsibility until it
reaches us; we therefore recommend that you use registered
post or recorded delivery. Please send all
returns to:
Returns Department
Bridal Romance
2 Halton Place
Cleethorpes
North East Lincolnshire
DN35 9BU.
A.
Some of our dresses require you to book an appointment to come and
view the dresses first. Please phone or e-mail us if you wish to
book an appointment to view our designer dresses such as, Trudy
Lee, Organza Bridal, Jim Hjelm Occasions & Scarlett Evenings
dresses!
Yes, we are a
registered U.K company and are covered with both public liability
insurance and also business insurance which also covers your dress
whilst on our premises.
A. Please get
in touch with us! Our manufactures can usually match your exact
requirements!
Bridal Romance, 2 Halton Place,
Cleethorpes DN35 9BU
Tel: 01472
596276 E-Mail
Admin@Bridalromance.co.uk |